Account Applications

Please allow for 48 hours for a member of the Bird Team to approve your account application. 

We take the time to review your application and ensure we are building a trusted community. 

When you contact us with a question or issue, we send an automated reply and a member from the Bird Team will get back to you within 48 hours (or sooner). We answer our support emails, calls, and texts on a priority basis. 

If you are not receiving booking emails, please check your spam folders:

The most common reason you aren’t receiving our email is it was filtered by your email provider before it reached your inbox. Example email filters include:

  • Spam blockers 
  • Junk Email folders
  • Gmail’s Promotional email folder
  • Outlook’s Focused inbox
  • Email marked as spam

The following are options to fix a spam issue:

  • Check any Spam folders and move the email to your inbox
  • Add our email domain ( to your safe senders list
  • Add our email address to your email’s address book  

Still not receiving emails?

If you can’t find our emails in any folders, including Promotions or Spam, contact us at so we can help you figure out what’s going on!