Families & Corporations

What to do if you card is lost or expired or you want to add a new credit card.

How do we store credit card information?

How do I view the invoices and payments I’ve made?

You can view the invoice and billing history on your account.

Why haven't I heard back from CassiesCardinals.com?

My account has not been approved yet.

Which days are holidays and holiday rates?

Why am I being charged a cancellation fee?

Our cancellation policy

Why does my booking still say pending?

Why are my bookings gray or red on my calendar?

Why am I being charged a rush fee?

Why do you need my profile picture?

What do the different membership options mean?

How do I create an account?

How to apply and join Cassie's Cardinals

How do I book a Cardinal?

How do I book a recurring Cardinal?

What it is and how to create a recurring booking

How do I edit or cancel a booking?

How do I favorite a Cardinal?

Create a list of favorite Cardinals for easy booking.

How do I view a Cardinals profile?

How do I choose a Cardinal?

How do I contact support?

How do I contact a Cardinal?

How to edit / add / change profile pic?

How to add or change your profile pic.

How do I view the booking details?

How to find the service requested, how many kids, kids names, emergency contact and address of booking and Cardinal phone number.

What does BOOK ANY CARDINAL mean?

BOOK ANY CARDINAL gives the booking to the Bird Team and we will assign a Cardinal to the booking for you.