New Client FAQs

How do you find your Cardinals?

What's your refund policy?

Will I get my money back if things don’t work out or if I don’t hire a Cardinal?

Why is there a 20% upfront deposit?

What’s the difference between a full-time placement and on-demand placements in the membership web app?

Why do you offer full-time placements and a membership based web app?

How fast can you find me a full-time Cardinal?

If I pay for a full-time placement and also want to book on a on-demand basis, do I have to pay for access to the membership-based app?

What is included in the initiation fee?

If I’m a new client and I join today, how fast can I begin booking a Cardinal? (I need a sitter tonight!)

Are there any additional fees?

Can I pause my monthly membership?

What type of Cardinals will I have access to book on the membership web app?

Do you have a minimum booking time?

What if I fall in love with my Cardinal and want to hire directly?

How do I edit my profile / edit address / edit children / edit emergency contact / edit profile picture?

How to edit all of the details in your profile.